Home Care Assistance

I Have a Home Care Package

Now that you have your Home Care Package subsidy, you have choice and flexibility in the way it is used to provide appropriate care and support. Because each individual has different needs and wants, the way in which a Home Care Package subsidy is spent will vary greatly from person to person.

Hourly Care
24 Hour Care
Hospital to Home
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Getting Started

Using your home care package

At Home Care Assistance we are on hand to help guide you through the process of allocating your Home Care Package subsidy to ensure your health, home and wellbeing needs are met, enabling you to live safely and independently at home.

There really is no ‘right’ way to allocate your subsidy, and it’s essential that your care program is custom-made to help you achieve your goals.

You can use your package to access services such as

Cleaning, laundry, and meal preparation
Garden and home maintenance
Transport to appointments or shopping
Showering and dressing
Access to allied health services such as physiotherapy, massage and podiatry
Referrals to other services in the community like exercise groups, hydrotherapy and day programs

Choosing a home care provider

Some things to consider when choosing a Home Care Provider are:

Are they a government approved provider of Home Care packages?
Are carers employed by the company directly?
What training do home care staff receive?
What are the package management/administration fees?
Do they charge an exit fee?
Can you contact someone 24 hours 7 days a week if there is a problem or concern with care?

If you would like to speak to a member of our friendly team for some expert advice or to organise an obligation free in-home consultation, please contact your local team here.

Management/Administration fees

Part of your subsidy will go towards a management fee. Home Care Assistance charges a very low package management fee which means you use the majority of your subsidy for direct care needs. To learn more, contact your local team by clicking here.

Is there a time limit?

In receiving your Home Care Package, you have been allocated a referral code. You have 56 days to choose a Home Care Provider using that referral code.

Speak to the highly experienced team at Home Care Assistance today to support you through this process.

Home Care Assistance run by Jeremy and Samantha, a lovely couple with a caring attitude and a family themselves. After bringing my Mum to Sydney and needing expert help immediately I found HCA online... and liked their story. As soon as they walked in our door, we knew we were safe. I liked the fact that there was direct contact with the owners and nothing was too much trouble. The carers selected for Mum were perfect for her and very capable. Unfortunately Mum has had to move to a nursing home now but I would happily recommend this wonderful business to anyone with aged care needs.read more

This is the best home care company in Australia !

Jeremy is a really good man, he has fantastic family values and cares for everyone. I would definitely recommend Health Care Assistance to help you and your family

As We are the Family With kid experienced to stay by this agent, I can not recommend this company enough. They genuinely care for their clients, whenever I asked for help a person I contact with... always try her best to help that I most thankful for her.read more

Great team

Very happy with this Company looking after my Home Care Package. Very friendly staff and always available to arrange things. Also the home care and help in garden is excellent and I couldn't do... without them.read more