Home Care Assistance

I Want To Change My Home Care Provider

Changing providers can feel overwhelming for many individuals receiving services under a Support At Home (SAH) package. We often find that many clients reach out to us after being unhappy with their existing provider for months, and sometimes years, only wishing they had done it sooner.

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Steps to Changing Provider
Getting Started

Do you need to change your Home Care provider?

The process of changing Home Care Providers in Central Coast NSW is a lot simpler than most people think and at Home Care Assistance Central Coast we are here to support families through this transition. If you have a Support At Home (SAH) Package and choose to change home care providers, you will be pleased to know that any unused funds in your home care package will be transferred to your new provider so you will not lose any subsidy*.

I want to change providers, but not my other support services.

If you are keen to change your Home Care provider, but don’t want to lose the relationships you have with your other associated support services such as your physiotherapist, podiatrist, audiologist etc, you can still maintain these relationships, and at Home Care Assistance Central Coast, we encourage you to do so, and will organise for them to continue providing the same services to you even after you switch over.

3 steps to moving your Support At Home Package to your new home care provider.

There are three simple steps required to move your Support At Home (SAH) Package to Home Care Assistance Central Coast, and we can help you at every step of the way. One of our helpful Client Care Partners can visit you at home and step you through the process, or you can simply follow this guide

Step 1

The first step is to Inform your current provider you wish to change providers. This must be done in writing, but can be done via email, fax or a letter and we can help you to put this together if you would like some support. The standard notice period you will need to provide is 2-4 weeks but check your agreement documentation to confirm this. If you are having trouble finding this in your documentation, we can help.

Step 2

Once you have notified your current provider of your intent to change, simply call My Aged Care on 1800 200 422 to let them know that you are changing providers. My Aged Care can then reactivate your Support At Home (SAH) Package referral code. Please ensure you write down this code. This code is needed by your new provider to commence provision of services using your package.

Step 3

Once you have your referral code, call the friendly team at Home Care Assistance Central Coast. Tell us the date you will discontinue receiving services from your current provider, as per the notice period in step one, and provide us with your referral code. A Client Care Partners will visit your home to set up your new services ensuring a seamless transition from your previous provider. Find your local team here.

Why do people choose Home Care Assistance Central Coast over other Home Care Providers?

People change their Home Care provider to Home Care Assistance Central Coast for a variety of reasons:

Home Care Assistance Central Coast has no hidden charges*.
Home Care Assistance Central Coast offers lower fees than other providers.
Home Care Assistance Central Coast provides friendly, regular, and open communication including detailed monthly Statements of your Support At Home (SAH) Package service.
They have been unhappy with frequent, unexplained changes to their care workers or their schedules.
They have been unhappy waiting long periods of time to have requests for services or goods approved.
They are fed up with being treated like a number and are looking for a more local, personalised service provider.
Moving to a different area is also another common reason for changing Home Care providers

*Some providers may take an exit fee out of any unspent funds.